The ownership experience in the world of luxury appliances is very unique. Special services attached to the best products in the industry take a homeowner way beyond the standard “customer satisfaction” experience. Many homeowners make a significant investment in appliance products that are built to last decades, not years. The best-made products that Friedman’s offers any homeowner are Sub-Zero and Wolf (a special combination of refrigeration and cooking appliances designed for the selective homeowner). These products promise many more years of performance than other brands, therefore, such an investment deserves extra levels of service to ensure homeowners get the most from these high-quality appliances.
Many times, consumers purchasing Sub-Zero and Wolf appliances find themselves in the middle of home renovations or new construction. Many months can go by before these high-quality appliances are ready to be delivered and installed. Months later, when it’s time to actually use the appliances, homeowners draw a blank as to the benefits and performance features of that product that were explained at the time of sale. This disconnect in time puts the consumer at a disadvantage.
The special In-home USE & CARE EXPERIENCE offered through Friedman’s is specifically led by the Sub-Zero and Wolf manufacturing representative. The USE & CARE EXPERIENCE is scheduled shortly after installation and takes place right in the customer’s home. The manufacturing representative carefully takes the time to explain the key aspects and performance features of each appliance, giving the homeowner time to ask questions about any product or feature. A hands-on tour of each appliance takes place as the homeowner is shown how to program, load, clean, and get the most out of each appliance. The USE & CARE EXPERIENCE only takes about 30 to 60 minutes depending on how many products are being reviewed.
The USE & CARE EXPERIENCE is like none other. Friedman’s teams up with the finest appliances in the industry from Sub-Zero and Wolf to create a unique ownership experience. The one-on-one experience is just what customers want and need to make a new kitchen lifestyle investment worth the wait.
